Refund policy

Virtual Reality Star RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL UNLESS OTHERWISE STATED BELOW.

At Virtual Reality Star, we take pride in the quality, fit, and performance of our products. Because our cycling apparel is designed for performance and personal wear, we maintain a strict return and exchange policy.

1. RETURNS

Returns are accepted within 48  hours days of delivery only if all of the following conditions are met:

  • Item is completely unworn and unwashed

  • Item has not been ridden in

  • Item has not been altered, damaged, stained, stretched, or exposed to odors

  • All original tags and packaging are included

  • Customer provides valid proof of purchase

Trying on an item for sizing is permitted, but the item must remain in new, resalable condition.

2. NO RETURNS ON USED CYCLING APPAREL

For hygiene and performance reasons, Virtual Reality Star does not accept returns on cycling apparel that has been worn, ridden in, washed, or otherwise used.

This includes:

  • Bib shorts

  • Cycling jerseys

  • Base layers

  • Cycling tops

  • Any other apparel worn during cycling or exercise

Once an item has been used, the sale is considered final.

3. EXCHANGES

Virtual Reality Star may offer an exchange for a different size within 48 days of delivery, provided the item meets all return requirements.

Exchanges are subject to available inventory.

If the requested size is unavailable, VRS Racing may issue store credit rather than a refund.

4. FINAL SALE ITEMS

The following are FINAL SALE and cannot be returned or exchanged:

  • Sale or discounted merchandise

  • Clearance merchandise

  • Limited-release items identified as final sale

  • Custom or personalized products

  • Items purchased using special promotional terms stating "Final Sale"

  • Gift cards

5. DEFECTIVE OR DAMAGED PRODUCTS

If your item arrives with a manufacturing defect or is damaged before use, contact virtual reality star Racing within 7 days of delivery.

Customers must provide:

  • Order number

  • Description of the issue

  • Clear photographs showing the defect or damage

If the issue is determined to be a manufacturing defect, VRS Racing may provide a replacement, exchange, store credit, or refund at its discretion.

Damage caused by crashes, accidents, improper washing, improper care, normal wear and tear, or misuse is not considered a manufacturing defect.

6. WRONG ITEM OR WRONG SIZE SHIPPED

If Virtual Reality Stars  sends you an incorrect item or incorrect size, contact us within 7 days of delivery.

We will work to correct the order and provide instructions for returning the incorrect item.

7. RETURN SHIPPING

Unless the return is due to a virtual reality star error or confirmed defective product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

8. REFUNDS

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Virtual Reality Stars does not issue refunds for items that do not meet the requirements of this policy.

Please allow your payment provider additional processing time after VRS Racing approves a refund.

9. RETURN APPROVAL

Do not ship an item back without contacting  virtual reality start first

Unauthorized returns may be refused or returned to the customer at the customer's expense.

virtual reality star reserves the right to refuse a return or exchange when an item does not meet the conditions outlined in this policy.

10. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing product descriptions, sizing information, and product measurements before purchasing.

If you are unsure about sizing, contact Virtual Reality Star before placing your order.

By completing a purchase, the customer acknowledges and agrees to this Return & Exchange Policy.

Virtual Reality Star
Built for Speed. Built for Movement. Built to Race.