Shipping policy

Virtual Reality Star SHIPPING POLICY

Virtual Reality Star is committed to getting your order to you safely and efficiently. Please review the following shipping policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment is successfully received.

Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

During product launches, limited drops, or periods of high order volume, processing times may be longer. Any significant delays will be communicated when possible.

2. SHIPPING TIMES

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Estimated delivery times begin after your order has been shipped, not when the order is placed.

Shipping times are estimates and are not guaranteed.

Virtual Reality Star is not responsible for carrier delays caused by weather, holidays, incorrect addresses, transportation disruptions, or other circumstances outside our control.

3. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

If an order has already shipped to an incorrect address provided by the customer, Virtual Reality Star is not responsible for the resulting loss, delay, or additional shipping costs.

If a package is returned to Virtual Reality Star because of an incorrect or incomplete address, the customer may be required to pay the cost of reshipping the order.

4. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been marked delivered by the shipping carrier, Virtual Reality Star is not responsible for packages that are lost, stolen, or misplaced after delivery.

Customers should first contact the shipping carrier and, when appropriate, their local postal service or delivery provider.

For packages showing a delivery status but not received, Virtual Reality Star may assist with a carrier investigation when possible.

5. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package and contact Virtual Reality Star as soon as possible.

For damaged merchandise, customers should provide photographs of:

The shipping package
Shipping label
Damaged packaging
Damaged product

Virtual Reality Star will review the situation and determine the appropriate resolution.

6. SHIPPING FEES

Shipping charges are displayed during checkout before the order is completed.

Shipping fees are non-refundable, except when the shipment issue is caused by an error on the part of Virtual Reality Star

7. INTERNATIONAL SHIPPING

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer.

VRS Racing is not responsible for delays caused by customs processing.

8. PRE-ORDERS & PRODUCT DROPS

Products listed as PRE-ORDER, MADE TO ORDER, or otherwise identified with a future shipping date may have different processing and shipping timelines.

If an order contains both in-stock and pre-order products, the order may ship according to the stated timeline for the pre-order item.